Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Contact us for verification, deposits, withdrawals, bonus queries or site navigation. Live chat and email are monitored to resolve account problems quickly. Provide your account ID and a brief description and we’ll respond with steps or escalation options. Support is available in New Zealand English and multiple languages.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, fast response) |
| General enquiries | [email protected] (billing, account queries) |
| Affiliate enquiries | [email protected] (partner sign-ups) |
| Phone | +64 9 375 4821 (call or SMS) |
| Working hours | Mon-Fri, 09:00-22:00 NZT; Sat-Sun 10:00-18:00 |
| Payments | [email protected] (deposit & withdrawal queries) |
| Privacy & security | [email protected] (data, KYC queries) |
| Note | Quote account ID and local time in all requests. |
Email Support
Email is the preferred way to contact us about detailed requests, account-related issues, or anything that needs an explanation or supporting documents. Include a clear subject line and your current contact details so we can understand your request and get back to you without unnecessary delays. Please make sure the email address on your account is up to date.
Send us a message
Response Time
Live chat is available 24/7 for quick questions about your account, payments or bonuses. For requests sent by email or contact form, most enquiries are answered within one business day. More complex issues, such as questions about withdrawals or account verification, may take longer depending on their nature. Please include your account details so we can find your request.
Feedback
Have feedback, a suggestion or an idea for the website? Send it through using our contact form. We read every message carefully and use your comments to help improve the service and make the site easier to use. Whether it’s a small change or a new feature you’d like to see, we’d be glad to hear from you.