Player Protection

At Spinanga Casino, we want gambling to remain a form of entertainment, not a source of financial or personal pressure. Our Responsible Gambling approach is focused on helping you make informed choices, set boundaries and take a break when needed. We provide account tools for managing play and encourage you to use them before gambling feels difficult to control. If you are concerned about your gambling, support is available. You can contact us to discuss account restrictions, or reach out to a professional support organisation for confidential guidance.

Spinanga Casino Responsible Gambling

Gambling should never be treated as a way to make money or recover losses. Set limits before you begin, keep gambling separate from essential spending, and stop when you reach your limit. You can choose not to gamble, and you can take a break at any time.

We encourage you to keep track of the time and money you spend. Do not gamble when you are upset, under pressure or affected by alcohol or drugs. If gambling is no longer enjoyable, step away and consider using the account controls below.

Manage Your Gambling Activity

Deposit and Loss Limits

Contact support to request a daily, weekly or monthly deposit limit. You can also request a loss limit to set a maximum amount you are prepared to lose over a chosen period. Check the limit and period with support before continuing to play. Any increase may require a waiting period.

Time-Outs and Session Reminders

Use a time-out to take a break from your account. Available periods range from one to 30 days. You will not be able to access your account while the time-out is active. Session reminders can show how long you have been playing and how much you have wagered. Set reminders at an interval that helps you pause and check in with yourself.

Self-Exclusion

If you need a longer break, request temporary or permanent self-exclusion by contacting support. Temporary self-exclusion is available for at least six months. Your account remains inaccessible during the exclusion period, and the restriction cannot be reversed before that period ends. If you are ready to self-exclude, contact support rather than continuing to gamble.

Notice the Signs

Gambling may be becoming a problem if you are spending more time or money than planned, chasing losses, borrowing to gamble, hiding your activity, or neglecting work, study, relationships or everyday responsibilities. Feeling restless when you try to stop, or using gambling to cope with difficult feelings, can also be a warning sign.

If any of these signs feel familiar, pause gambling and talk to someone you trust. Consider setting account restrictions or requesting self-exclusion. You do not need to wait until things feel serious to ask for help.

Get Support

For help with gambling-related harm in New Zealand, contact the Problem Gambling Foundation. Gambling Therapy offers confidential support internationally. Gamblers Anonymous can provide peer support, and GamCare offers guidance and counselling. Check each organisation’s current service information to find the support that suits you.

You can also contact Spinanga Casino support to ask about time-outs, limits or self-exclusion. If someone is in immediate danger, contact local emergency services. Asking for help is a practical step, and support is available whether you are concerned about your own gambling or someone else’s.